[Indonesia Report] Blackberry Messenger service disrupted third time this year

Blackberry Messenger logo (Photo: www.kompas.com)

Research In Motion (RIM), Blackberry smart phone producer and Blackberry Messenger provider apologized to its Indonesian costumers for the service disruption on Thursday (Oct. 4).

The disruption on the Blackberry Messenger occurred on Wednesday (Oct 3) from noon to around 5 p.m.

“We apologized to our costumers for the inconvenience,” Yolanda Nainggolan, RIM PR Manager, wrote on RIM’s press release to KompasTekno.

“We inform that the service disruption experienced by our users in APAC (Asia Pacific), to send and receive BBM, has now been resolved and the service is now available,” Yolanda said.

Indonesian Ministry of Communication and Information Technology noted that this has been the third time Blackberry service had troubled in 2012.

“We deplore the technical disruption that reoccurred from RIM,” Head of Information and PR of Ministry of Communication and Information Technology, Gatot S. Dewa Broto said.

Gatot accounted on the first and second disruption on March 30 and August 15 this year where disruption occurred on Blackberry email services. And the third was on Wednesday when the Blackberry Messenger could not be used.

The Ministry asked RIM’s guarantee for the similar incident not to happen again because a lot of Indonesians are using Blackberry’s services on their daily communication.

Reuters published a report on Joy Wahjudi, director of marketing of operator XL Axiata, who said there could be as many as 7 million BlackBerry users in Indonesia.

According to Harry Sasongko, CEO of cellular operator Indosat, Indonesia is RIM’s largest market outside the United States and Britain.

Meidyana Rayana Intern Reporter news@theasian.asia